Patient Feedback & Survey Volunteer - Downham Market

Role Profile

·      The purpose of this role is to support NCH&C by gathering feedback from patients, by phoning patients at home who have recently received treatment from community teams, other specialist services, or as a hospital inpatient.

·      By carrying out and recording the surveys, volunteers will be adding to the total feedback, both positive and negative, received by NHS Trusts on their services. Senior management staff will be able to respond to patient feedback, and thereby to improve the services which they offer.

·      This role requires approximately 2 - 3 hours per week, at a time to suit the volunteer.

Key Responsibilities

1. To make phone calls to patients, from a prepared list.

2.To carry out the Patient Experience survey and various Hospital Discharge surveys, with those patients who have agreed to do this.

3. To record the responses through the online link.

4. To record the number of surveys completed

5. To report back to the Volunteer Co-ordinator any concerns which arise from the phone conversations.

Registration and training

To volunteer in this role you will need to provide two references and complete mandatory training.