Generalist Adviser Fakenham

What will you do?

• Complete an introduction to Citizens Advice training for your role
• Talk to individuals face to face to explore what problems they’ve come for help with
• Find information about the individuals’ problems and help them to understand their options
• Support individuals to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation
• Write a summary of the clients’ problems and what action you’ve taken to help the individual
• Look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor

What do you need to have?

You don’t need specific qualifications or skills. But you will need to:

• Be friendly and approachable (dependent on role)
• Be non-judgmental and respect views, values and cultures that are different to your own
• Be able to listen and communicate effectively
• Have good IT skills
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• Be willing to undertake training in your role

How much time do you need to give?

For training:

2 days a week for around 12 weeks

As a fully trained adviser:

1 day a week for at least 40 weeks of the year.

We can be flexible about the time spent and how often you volunteer so come and talk to us.