Volunteer to Career -Grove Surgery, Thetford

We are looking for caring and passionate people who want to make a difference and volunteer with our Doctors practice. Providing excellent, high-quality care is our priority and we want people who share our vision to join us. The role can be based at School Lane Surgery, Grove Surgery, Watton Medical Practice or the Healthy Living Centre, depending on what is most appropriate and of greatest interest to you. Volunteers make such a difference to staff, patients and visitors, and we are very grateful for their efforts.

The Volunteer to Career Programme is a three-month volunteering placement with career development support. Beyond this there is the potential to extend your volunteering placement with the surgery and/or continue with onward training opportunities as agreed.

Joining as part of the Volunteer to Career (VtC) Programme, you will be assigned a mentor. Your mentor will support you to discover job roles in Health & Social Care, as well as providing free training and support to give you the confidence and skills to pass interviews and into employment.

Role outline – GP Practice Volunteer – Public Facing

Volunteering under the supervision of the Practice Manager/ Assistant Practice Manager, you will undertake various activities which support patients and the practice staff. Volunteers will be required to maintain respect for the individuality, confidentiality, and dignity of all patients.

The role includes volunteering in day-to-day GP practice, vaccination campaigns and/or at the Healthy Living Centre:

·          Meet and greet in the waiting room or queue for vaccination and helping with the self-check in screens where appropriate.

·          Encouraging and supporting patients to use and gain confidence with the NHS App.

·          Promoting our Patient Participant Group to patients in the waiting room.

·          Encouraging patients to complete the Friends and the Family Feedback.

·          Maintain information boards throughout the practice, ensuring everything is up to date and looking great.

·          Providing refreshments to staff to support their wellbeing whilst working with patients.

·          Promoting that we are a research practice and any studies we are running.

·        To talk/chat to patients who are waiting to be seen to create a welcoming and supportive environment.

·        To engage with patients who are distressed and anxious, or simply in need of company whilst waiting for/following their appointment.

We are keen to understand your skills and interests, and there is the opportunity to do different things, and work with a mix of professionals to keep your role varied. Any additions to the role description will be agreed by both parties.

Joining as part of the Volunteer to Career (VtC) Programme, you will be assigned a mentor. Your mentor will support you to discover job roles in Health & Social Care, as well as providing free training and support to give you the confidence and skills to pass interviews and into employment.