Volunteer to Career - Radiology NNUH

This Volunteer to Career role is a six-month volunteering placement with career development support. Beyond this there is the potential to extend your volunteering placement with Norfolk and Norwich University Hospital (NNUH) and/or continue with onward training opportunities as agreed.

Joining as part of the Volunteer to Career (VtC) Programme, you will be assigned a mentor. Your mentor will support you to discover job roles in Health & Social Care, as well as providing free training and support to give you the confidence and skills to pass interviews and into employment.

Role task list

·      To make Confirmation Calls 24-48 hours prior to up-and-coming Diagnostic Radiology appointments.

·      Meet with your Project Co-ordinator who will give you a script (blanks available in the Radiology diagnostic room – Next to Loddon Ward Room).

·      To wipe down any equipment you will be using and again once your session has finished.

·      The patient list is available via Excel and this is where you will document the patients comments and your actions – training will be given.

·      Calls are to be carried out from the Diagnostic Radiology Call Room, East Block Level 2, Next to Loddon Ward labelled “Diagnostic Radiology Volunteer Project”

·      There are PCs in the room for your use.

·      There are two fixed landline phones in the room and a DECT phone. If a DECT phone is borrowed from the Radiology room the calls list needs to be cleared before returning the handset to the HUB.

·      Work through your list of patients.

·      Note if there is no answer / answerphone or engaged.

·      Once you have gone through your list, you can go back to the patients that you’ve not managed to contact at the end of your session.

·      Make 3 attempts to call the patient and if unsuccessful, we regard this as a failed call.

·      Last call to be no later than 4.00pm.

·      Make written notes on your notepad or type directly onto the Excel spreadsheet under Comments/Issues: Action: Outcome and relevant columns.

·      Information received from the patient should be recorded as best verbatim as possible.

·      Enter the number ‘1’ in the headed columns ie Appointment Confirmed 😊 / Needs to reschedule ☹

·      Entering a 1 & Y allows us to easily identify information received for auditing.

·      Remember to ‘Save’ after each call to avoid losing any information.

·      Complete as many calls during your session, some days it may not be possible to complete the list. If this does happen, highlight to your Co-ordinator.

·      Escalate any concerns with your Project Support Co-ordinator and they will advise and/or action.

·      Remember to take regular breaks and walk/stretch or have a drink.

·      When moving away from your workstation, close the lid on the laptop or lock PC and secure any paperwork. (Ctrl + Alt + Escape)

·      Debrief with your VS Discharge Support Co-ordinator and return your script & hard copy of patient’s list/notes made at end of your session – all paperwork will be confidentially disposed of.

·      Remember we cannot give medical advice or offer our personal opinions.

·      Remember to keep information governance safe.

Volunteer to Career at Norfolk and Norwich University Hospital is offered in partnership with the Norfolk and Waveney Integrated Care Board.